Frequently Asked Questions
When will my order be delivered?
We ship worldwide. Your order will be carefully packaged and delivered to your door. Metal and Canvas prints typically ship within 7–12 days. Acrylic prints require up to 14 days due to our meticulous handcrafted process. You will receive an email after ordering with tracking information and more details about your shipment.
Can I Return my product?
Because our prints are prepared after purchase, we do not accept general returns for change of mind. Change-of-mind requests may be considered for store credit only. Cash refunds are not offered for change-of-mind requests. Contact us before returning an item.
We provide free replacements for damaged, defective, misprinted, incorrect, lost, or stolen products. Report damaged, defective, misprinted, or incorrect items within 30 days of delivery, and lost shipments within 30 days of the estimated delivery date. Contact us at support@stgcollection.com to report a problem, including a stolen order. See our Returns & Replacements Policy.
What can I do if my item (or part of it) is damaged?
If your order arrives damaged or defective, contact us at support@stgcollection.com within 30 days of delivery. Please include your order number and clear photos of the damage. In most cases, a physical return is not required — once damage is verified via photo, we will issue a free replacement at no additional cost to you.
What happens if my order is lost or stolen?
If your order is lost in transit, we will issue a free replacement at no additional cost once the carrier confirms the loss. Claims for lost shipments must be submitted within 30 days of the estimated delivery date. Stolen orders are also covered by free replacements. Please contact us at support@stgcollection.com with your order number to report a lost or stolen order.
Do you offer returns or refunds on custom or personalized art?
All custom commissions and personalized pieces are Final Sale once production has begun. We cannot offer change-of-mind returns or exchanges for these items. If they arrive damaged or defective, our 30-Day Quality Guarantee provides a free replacement. Contact us at support@stgcollection.com with photos of the issue.