Terms of service
Terms of Service
Last updated: October 21, 2026
Overview
This website is operated by Snapping Turtle Gallery under the STG Collection brand. Throughout these Terms, “we,” “us” and “our” refer to Snapping Turtle Gallery.
These Terms of Service govern your use of stgcollection.com and purchases made through our online store. Please read them together with our Returns & Replacements Policy, Shipping Policy and Privacy Policy.
By placing an order, you agree to these Terms and the applicable policies presented for your purchase. Nothing in these Terms limits consumer rights or remedies that cannot lawfully be excluded.
1. Online Store Use
To place an order, you must be at least the age of majority in your state or province of residence and legally able to enter into a purchase agreement.
You may not use the Site or our services for an unlawful purpose or in a way that violates another person’s rights.
2. Products and Product Information
Our store offers wall art, apparel, display accessories and other products described on their individual product pages.
Many products are prepared after purchase. Availability, materials, sizes, finishes, included hardware and other details vary by product and selected option. Please review the product description and your selections before ordering.
We make reasonable efforts to display product images and colors accurately. Screen settings, lighting and the selected material or finish can affect how colors appear. This does not exclude protection for defective, misprinted, incorrect or materially misdescribed products.
Product availability may vary. We may limit quantities or sales to particular destinations where necessary, subject to applicable law.
3. Custom and Personalized Artwork
Please review all uploaded artwork, customization instructions and selected options carefully before submitting an order.
You must have the rights or permissions necessary for us to reproduce any images or other content you supply for your custom order. Submitting content for an order does not transfer ownership of that content to us.
Custom commissions and personalized pieces are final sale once production has begun. After production begins, they are not eligible for cancellation, change-of-mind returns, exchanges or change-of-mind store credit.
Qualifying lost, stolen, damaged, defective, misprinted or incorrect orders remain covered by our Returns & Replacements Policy. Existing warranties and mandatory consumer rights are unaffected.
4. Orders, Billing and Account Information
You agree to provide current, complete and accurate billing, shipping, payment and contact information.
Please check your order details before completing checkout. If you notice an error, contact us promptly. Whether a change can be made depends on the order’s production and fulfillment status and the applicable policy.
We may review or refuse orders where necessary, including for suspected fraud, inaccurate information, unavailable products or delivery restrictions, subject to applicable law.
If an order requires clarification or is changed or canceled, we may contact you using the details supplied with the order. Any cancellation or payment adjustment remains subject to applicable law and the policies governing that purchase.
5. Production and Shipping
Production and shipping arrangements are described on the relevant product page and in our Shipping Policy. Production time and transit time are separate stages.
Available destinations, delivery options and applicable shipping charges are shown during checkout or described in the relevant shipping information.
Contact us if you have questions about an order or delivery. Qualifying lost, stolen or damaged shipments are addressed under our Returns & Replacements Policy.
6. Returns, Replacements and Warranties
We do not accept returns or exchanges for change of mind, buyer’s remorse or customer selection errors, including choosing the wrong size, color, material or format. This applies even when an item is unused or unopened.
We do not offer refunds or store credit for those change-of-mind requests.
We provide free replacements for qualifying lost, stolen, damaged, defective, misprinted or incorrect orders under our Returns & Replacements Policy. That policy explains the applicable reporting periods, verification requirements and replacement process.
Contact us before returning any item.
Nothing in these Terms removes existing product warranty coverage or any rights or remedies required by applicable law.
7. Third-Party Links and Tools
The Site may contain links to third-party websites or tools, including shipping and payment services.
Third-party services may have their own terms and privacy policies. Please review those terms when using their services. We do not control the content or availability of independent third-party websites.
This section does not remove our responsibilities for your order or any rights you have under applicable law.
8. Personal Information
Our collection, use and sharing of personal information are described in our Privacy Policy.
Marketing subscriptions are subject to the consent requirements and choices described at signup and in the applicable privacy or messaging disclosures. Placing an order does not, by itself, constitute consent to all forms of marketing.
9. Prohibited Uses
You must not use the Site or its services to:
- Engage in unlawful activity.
- Infringe intellectual property, privacy or other rights.
- Submit fraudulent, false or misleading information.
- Harass, threaten, abuse or unlawfully discriminate against others.
- Upload malicious software or interfere with the Site’s security or operation.
- Attempt to gain unauthorized access to accounts, systems or personal information.
10. Website Availability and Consumer Protections
We do not guarantee that the Site will always be available, uninterrupted or error-free.
Website availability limitations do not cancel our obligations concerning products you purchase, our published replacement protections or applicable product warranties.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, or removes consumer rights and remedies that cannot be waived.
11. Governing Law
These Terms are governed by the laws of the State of Oklahoma, except where mandatory applicable consumer-protection laws require otherwise.
This choice of law does not deprive you of protections that applicable law provides and that cannot be excluded by agreement.
12. Contact Us
For questions about these Terms or your order, contact:
Snapping Turtle Gallery / STG Collection
Email: support@snappingturtlegallery.com
Contact page: stgcollection.com/pages/contact